February 24
Lessons from the Trenches: A Real World SOA Success Story
Speakers: Rick Garibay, Cathi Chinn
Best Practices Track, talk 8
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Join Rick G. Garibay and Cathi Chinn for a discussion from the trenches of a recent multi-organizational, multi-vendor and geographically-distributed SOA success story that just had its first birthday.
Cathi and Rick will discuss how they partnered to automate interaction between a major business process outsourcer and its customers using best of breed Microsoft and partner technologies in order to handle a growing volume of transactions, reduce increasing labor costs, and provide better service to customers.
Specifically, Rick and Cathi will share how their team was able to bring customer relationship management and financial systems managed by different vendors together to partner with his client to deliver on a “platform not product” strategic vision to achieve:
• 500% improvement in new customer enrollment processing time
• Reduced labor costs
• Integration and reuse of investments in existing applications, systems and infrastructure
• New found business agility in managing business processes
• Greater operations efficiency
• Increased capacity to handle new customer volume
• Increased customer satisfaction
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