2月24日
Customer Case Study (Unum): Integrating Mission Critical Legacy Systems with Service Oriented Architecture to Improve Business Processes, Streamline Operational Efficiency and Increase Revenue
Speakers: Tim Fitzgerald, Assistant Vice President of Enterprise Architecure; and Tim Durgan, Enterprise Architect, Unum
Customer Case Study: Unum
| Unum’s more than 2,000 insurance products are supported by roughly 60 legacy systems that were never intended to coexist or communicate. This fragmentation made it difficult for the insurance leader to serve its small business customers, who prefer a simple way to assess, purchase, and administer key benefits like life and disability plans. To integrate its various offerings and transition from a product-centric business model to a customer-centric model, Unum has implemented a service-oriented architecture using BizTalk Server 2006, Visual Studio Team System 2008 Team Suite, and the .NET Framework. The solution, known as Simply Unum, has been transformational for the company and its small business clientele. The easy-to-use, online portal has eased benefits administration for customers, has streamlined Unum’s operational efficiency, and is expected to deliver more than U.S.$700 million in incremental premium revenue over the next five years. |